LOM CONSULTANCY SOLUTIONS

1. Our Commitment to Your Satisfaction

At LOM Consultancy Solutions, we are committed to providing high-quality educational content and training services. We understand that sometimes a course or service may not meet your expectations, which is why we offer a comprehensive refund policy.

This policy outlines the terms and conditions under which refunds are provided for our various services.

2. Training Refunds

2.1 Cancellation by Client

Cancellation Period	Refund Amount	Conditions
More than 14 days before training	100% refund	Full refund minus processing fees
7-14 days before training	75% refund	Administrative costs deducted
48 hours - 7 days before training	50% refund	Preparation costs deducted
Less than 48 hours before training	No refund	May offer rescheduling option

2.2 Cancellation by LOM Consultancy

If we need to cancel or postpone your corporate training:

Full refund if unable to reschedule
Priority rescheduling at no additional cost
Alternative training options at the same value
Compensation for any incurred costs due to our cancellation

3. Consultation Services

3.1 One-Time Consultations

24-hour cancellation policy: Full refund if cancelled 24+ hours in advance
Same-day cancellation: 50% refund for emergencies only
No-show policy: No refund for missed appointments without notice

3.2 Ongoing Consultation Packages

First 7 days: Full refund if not satisfied
After 7 days: Prorated refund for unused sessions
Minimum commitment: Some packages require minimum usage before refund eligibility

4. How to Request a Refund

Step 1: Contact Us

Send a refund request to:

Email: info@lomconsul.co.bw
Subject: Refund Request - [Order Number]

Step 2: Provide Information

Include the following details:

Full name and email address
Order number or transaction ID
Course or service name
Reason for refund request

Processing Timeline

Initial Response

Within 2 business days

Review Process

3-5 business days

Refund Processing

5-10 business days

5. Refund Methods

Refunds are processed to the original payment method used for the purchase:

Credit/Debit Cards: 5-10 business days to appear on your statement
Bank Transfers: 3-7 business days depending on your bank
PayPal: 3-5 business days to your PayPal account
Corporate Payments: Check or wire transfer (10-15 business days)

Note: Processing fees (typically 2-3%) may be deducted from refunds for credit card transactions.

6. Special Circumstances

6.1 Medical Emergencies

We understand that unexpected medical situations can arise. We may offer exceptions to our standard refund policy for documented medical emergencies affecting you or immediate family members.

7. Dispute Resolution

If you disagree with our refund decision:

Internal Review: Request a second opinion from our customer service manager
Escalation: Appeal to our director of customer experience
Mediation: Use of neutral third-party mediation services
Final Appeal: Review by company leadership

We are committed to fair resolution of all refund disputes.

8. Policy Updates

This refund policy may be updated periodically to reflect:

Changes in our service offerings
Legal or regulatory requirements
Improvements to customer service
Industry best practices

Significant changes will be communicated to customers via email and website notifications.

9. Contact Us

For refund requests or questions about this policy:

Refund Requests

Email: info@lomconsul.co.bw
Phone: +267 76 311 406
Hours: Mon-Fri, 9 AM - 5 PM UTC+2

Customer Support

Email: info@lomconsul.co.bw
Response Time: Within 24 hours

Refund Policy